• Max users24/7 SMS support (ticket support)
  • 9-5 Monday to Friday (phone support)
  • Nominated IT admins
  • Office 365 licence assignment support
  • SMS will escalate problems to Microsoft on your behalf
  • Access to SMS’s Office 365 knowledgebase
  • Access priority professional services (additional fee)
  • Assistance with setting up DNS on domains held elsewhere
  • Assistance with creating users/ groups, bulk imports etc.
  • End users can request support directly

Standard Support - FREE with Office 365

Includedper month
  • Up to two IT administrators

Essentials Support

£1.99per month
  • Up to three IT administrators

Premium Support

£2.99per month
  • Up to five IT administrators

SMS Support options

We at SMS understand that all businesses need different levels of support and technical guidance. To help with any Office 365 support you may need we have created two new levels of support options. Just choose the service level that you think best suits your business. Simple. 

Levels of support available

  • Standard Support – Is included with the purchase of Office 365
  • Essentials Support – Includes all of the standard support options plus assistance with setting up domains elsewhere
  • Premium Support – Includes all of the Essentials support options plus additional support with creating users/ groups, bulk imports etc and end users are able to request support directly
*Please note that SMS support is only available in English.

How can Office 365 help my business?

Microsoft Office 365 combines all of your business essentials with the convenience of cloud applications. Included with SMS Office 365 email and productivity plans are:

Email — Enterprise-Level email based on Microsoft Exchange

Syncing — Sync email, contacts, calendars, notes, and reminders between webmail, compatible desktop email apps, and mobile devices

Office — Office Online, Mobile Office, and Desktop Office. All productivity plans include at least one of these, and some include all

Storage — A minimum of 1TB OneDrive for Business per user. With documents stored securely online employees can work from multiple locations, and you keep control of who can access what

Communication — Move conversation beyond email and phone calls with instant messaging, and web conferencing

Collaboration — Let colleagues work together in ways that suits them. Team workflows and Yammer networking create an inclusive collaboration environment

Analysis — Advanced tools like Delve and MyAnalytics give you, and employees, a richer understanding of how people work, what’s important, and where gains can be made

Compliance — New regulatory frameworks, like GDPR, make compliance more important than ever. Office 365 reporting tools make it easier to stay within the guidelines on data retention and deletion

Not sure which Office 365 Support Options plan is right for you?

Contact our sales team on +44 (0) 1925 818448.
Contact Us

Office 365 Support Options

SMS now offer 3 levels of support to suit any business for our Office 365 customers.

Hosted Microsoft Exchange Email