Microsoft Dynamics CRM: sales tools
Boost revenues and increase your sales pipeline accuracy with sales-force automation.
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Streamline and automate your sales processes and enable sales people to easily manage leads and opportunities, measure and forcast sales activity, track customer communication histories effectively, and automate common stages in the sales process including automated email templates. This will inevitably result in shorter sales cycle, higher close rates, and improved customer retention.
Microsoft Dynamics CRM business software gives sales professionals fast access to important customer data so they can spend more time with what they are good at: selling. And with the option to access data offline via Outlook or online using the web client or a wide range of pocket PC devices with Microsoft Windows Mobile software your users can work from anywhere making them office independent. With sales-force automation you will be able to:
- manage work more easily as Dynamics CRM can be used as an extension of Outlook and you can manage customer e-mail, appointments, tasks, and contacts from a single business application,
- understand your customers better and create a centralised view of your customers' preferences, relationships and history to meet their needs,
- successfully turn opportunities into sales by spending time with the right leads and prospects. Establish consistent follow-up processes and automate sales activities,
- analyse sales performance and create reports to forecast sales, measure business activity and performance, track sales and services success, and identify trends, problems and opportunities,
- gain a complete view of the customer and manage account activity and history including contact information, attributes, meetings notes, attachments, communications, open proposals and purchased products.
Hosted Dynamics CRM integrates your sales activities fully with your marketing campaign management and also includes a ticketing systems for your customer services team in a sinlge platform providing you with a complete picture of your customers and prospects.
Worried about set-up? Have a look at our consultancy options.Dynamics CRM: marketing tools
Deliver impactful marketing campaigns and consistent communications.
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Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features and insightful marketing analytics to increase the effectiveness of marketing programmes, improve efficiencies and better track key metrics. Microsoft Dynamics CRM business software lets you plan, develop and manage all your online and offline marketing campaigns in one place so you can target your customers effectively.Using Microsoft Dynamics CRM for marketing you will be able to:
- plan marketing activities more proactively as you will have all relevant customer information at your fingertips and you can quickly respond to changing customer preferences and emerging market opportunities,
- manage work more easily as Dynamics CRM can be used as an extension of Outlook and you can manage customer e-mail, appointments, tasks, and contacts from a single business application and also integrate Dynamics CRM with other programmes of the Microsoft Office Suite,
- get your marketing mix right and use analysis features to evaluate your campaign performances of print, email, online and other marketing activities to establish your most effective marketing channels,
- improve campaign response management by executing smarter campaigns with effective segmentation features to reach prospective customers, retain existing customers, and transform successful campaigns into templates that can easily be re-used,
- obtain more well-rounded insight into customers and prospects for improved decision making.
Hosted Dynamics CRM integrates your marketing campaing managment fully with your sales activities and also includes a ticketing systems for your customer services team in a single platform providing you with a complete picture of your customers and prospects.
Worried about set-up? Have a look at our consultancy options.Dynamics CRM: customer services tools
deliver enhanced value to customers with real-time information and insights.
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Deliver customer information, case management, service history and support knowledge directly to the desktops of customer service representatives and supervisors, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to your business process and scalable to meet enterprise demands. Using Microsoft Dynamics CRM for customer service operations you will be able to:
- deliver superior customer service by using multiple interaction channels including phone calls, email, in person meetings and self-service websites that will be managed via the customer account to quickly create, manage and resolve service issues,
- create a powerful knowledge base to support customers effectively and productively,
- create a productive work environment for your customer service representatives by providing them with an effective ticketing systems to manage customer incidents, service contacts and knowledge from a single business application,
- automate service processes and assign, manage and resolve support incidents with automated routing, queuing and escalation of service requests including communications tracking and auto-response email,
- gain greater insight into your customers, measure customer satisfaction and improve their experience with your company.
Hosted Dynamics CRM integrates your customer services platform fully with your sales activity and marketing campaign management in a single platform providing you with a complete picture of your customers and prospects.
Worried about set-up? Have a look at our consultancy options.
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