Philosophy

Simply Mail Solutions takes great pride in providing excellent technical support services. We aim to ensure that you are so happy with our support you will want to tell others about our service! All our technical staff are passionate not just about providing great technical service but also explaining complex issues in an easy to understand way.

Our friendly support services are available to all our customers 24/7/365 to meet and exceed your expectations. Unlimited technical support via email and phone is included free and all our support is provided using normal UK phone numbers (NO nasty premium rate surprises!) by UK staff (NO offshore call centres!). We believe only by hiring, and continously training, the best, can we ensure the great quality of support our customers expect.

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Help When Needed

We know you're busy so follow our simple step by step guide below to getting help

Please include the email address you're having trouble with and as much information as you can to save us having to contact you to ask for more details. The more information you include, the faster we can help you:-

• Check our service status to ensure the issue is not already known to us http://twitter.com/SimplyMS_status
• Look through your product help guides on your SMS Control Panel Help Guides
• Search our comprehensive online Knowledge Base
• Can't find what you need? Email us anytime 24/7 at support@simplymailsolutions.com
• If you have an emergency problem, you can call us at +44 1925 818252

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Feedback

We try extremely hard to exceed all expectations but we know that from time to time, things can go wrong. Although we realise no one likes to complain, we truly do welcome your feedback. The way we look at it is, we would rather you told us about the problem and let us try to resolve it completely than it go unnoticed and for you to leave the service. So, whether you want to praise a member of the team for going out of their way, comment on something we could improve, or escalate a problem, please email, with as much detail as you can, to supportmanager@simplymailsolutions.com

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More Info

MX records for NexGen, ZimbraCS, Exchange 2003/2007
mx10.simplymailsolutions.com.
mx20.simplymailsolutions.com.

MX records for Exchange 2010
mx10.exchange.simply.ms.
mx20.exchange.simply.ms.

Name Server records
ns1.simplymailsolutions.com
ns2.simplymailsolutions.com

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