If you are experiencing any technical difficulties or just need some "how to" advice, please use the resources below:

Support Forum
This is a discussion group where SMS customers and our support staff have posted questions and solutions. This can be a valuable resource for you since many customers have similar experiences in creating and managing their hosted solution.

IP address changes
As part of our ongoing programme of network upgrades and improvements, we are retiring some older IP addresses at the end of this year. This will allow us to provide faster and even more reliable access to your services. For further information how these changes might affect you please click here.

Knowledge Base
A growing collection of technical articles that are designed to help you quickly resolve your problem. Search our knowledge base>>

MX records
mx10.simplymailsolutions.com.
mx20.simplymailsolutions.com.

DNS records
ns1.simplymailsolutions.com.
ns2.simplymailsolutions.com.

Technical Support
If you have a specific issue that is not covered above, our Exchange Hosting support staff is available to assist you via email. Response time is typically 1 - 2 hours. In your e-mail message please provide your username and all information available regarding your issue. These details may help us resolve the problem faster. Please write to support@simplymailsolutions.com or call +44 1925 818252