- Max users24/7 SMS support (ticket support)
- 9-5 Monday to Friday (phone support)
- Nominated IT admins
- Office 365 licence assignment support
- SMS will escalate problems to Microsoft on your behalf
- Access to SMS’s Office 365 knowledgebase
- Access priority professional services (additional fee)
- Assistance with setting up DNS on domains held elsewhere
- Assistance with creating users/ groups, bulk imports etc.
- End users can request support directly
Standard Support - FREE with Microsoft 365
- Up to two IT administrators
- Up to three IT administrators
- Up to five IT administrators
We at SMS understand that all businesses need different levels of support and technical guidance. To help with any Microsoft 365 support you may need we have created two new levels of support options. Just choose the service level that you think best suits your business. Simple.
Levels of support available
- Standard Support – Is included with the purchase of Microsoft 365
- Essentials Support – Includes all of the standard support options plus assistance with setting up domains elsewhere
- Premium Support – Includes all of the Essentials support options plus additional support with creating users/ groups, bulk imports etc and end users are able to request support directly
*Please note that SMS support is only available in English.
Microsoft 365 combines all of your business essentials with the convenience of cloud applications. Included with SMS Microsot 365 email and productivity plans are:
Email — Enterprise-Level email based on Microsoft Exchange
Syncing — Sync email, contacts, calendars, notes, and reminders between webmail, compatible desktop email apps, and mobile devices
Office — Office Online, Mobile Office, and Desktop Office. All productivity plans include at least one of these, and some include all
Storage — A minimum of 1TB OneDrive for Business per user. With documents stored securely online employees can work from multiple locations, and you keep control of who can access what
Communication — Move conversation beyond email and phone calls with instant messaging, and web conferencing
Collaboration — Let colleagues work together in ways that suits them. Team workflows and Yammer networking create an inclusive collaboration environment
Analysis — Advanced tools like Delve and MyAnalytics give you, and employees, a richer understanding of how people work, what’s important, and where gains can be made
Compliance — New regulatory frameworks, like GDPR, make compliance more important than ever. Microsoft 365 reporting tools make it easier to stay within the guidelines on data retention and deletion
Microsoft 365 Support Options
SMS now offer 3 levels of support to suit any business for our Microsoft 365 customers.